REFUND & RETURN POLICY

Effective Date: August 17, 2026

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At Vital Core Lab, we want your ordering experience to be clear and straightforward.

The refund and return policy for Vital Core Lab explains when a return or refund may be available for research peptides and research chemicals purchased through our website. Because research materials can be sensitive to handling, storage, and packaging conditions, certain return requirements may apply.

We want the process to be clear and straightforward. Therefore, this refund and return policy explains return eligibility, damaged or incorrect orders, return requests, and refund processing.

Because our store offers research peptides and research chemicals, returns and refunds may be subject to specific product and packaging requirements. Moreover, these requirements protect product integrity and allow us to properly evaluate returned materials.

Please read this policy before placing an order.

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Refund and Return Policy Overview

We understand that situations can arise after someone places an order.

However, research peptides and research chemicals can be sensitive to handling, storage, packaging, and environmental conditions. Therefore, we may limit returns for products customers have opened, used, altered, or stored improperly.

Return Window

Recommended policy: 30 days from the delivery date.

If you decide to use the 30-day policy, the final version should state:

Eligible return requests must be submitted within 30 days of the delivery date.

After the applicable return period has passed, a return or refund may no longer be available unless required by applicable law or approved by Vital Core Lab.

Important

A return request does not automatically mean that a refund will be approved.

Each request may be reviewed according to the conditions outlined in this policy.

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Refund and Return Eligibility

To help protect product integrity, returned products should meet the applicable eligibility requirements.

Ensure the products remain unopened.

Unless the issue relates to damage, defect, or an incorrect shipment, products should generally be:

• Unopened

• Unused

• In their original packaging

• In the same condition in which they were received

• Accompanied by the relevant order information

🔒 Sealed Products

Where a product has a tamper-evident seal, the seal should remain intact for a standard return.

This helps us determine whether the product remained under the customer’s control after delivery.

Products That May Not Be Eligible

Depending on the circumstances, returns may not be accepted for:

Custom and bulk-order terms should be confirmed by Vital Core Lab before publishing this section.

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3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact Vital Core Lab as soon as possible.

📸 What We May Need

To help us review the issue, we may request:

• Order number

• Product name

• Description of the problem

• Photographs of the product

• Photographs of the external packaging

• Photographs of the shipping label

• Packing slip, where applicable

Please keep the original packaging until the issue has been reviewed.

Damaged During Delivery

If the package appears damaged when delivered, document the condition of the package as soon as possible.

Clear photographs can help us assess what happened and determine the appropriate next step.

Incorrect Product

If you receive a product that does not match your order, contact us before opening or using it.

Once the issue has been verified, Vital Core Lab may provide an appropriate resolution, such as a replacement or refund, subject to product availability and applicable policy.

Defective Product

If you believe a product has a defect, contact us with your order information and supporting details.

We may request additional information or documentation before determining the appropriate resolution.

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4. How to Request a Return

If you believe your order qualifies for a return, please contact the Vital Core Lab support team before sending anything back.

Step 1 — Contact Us

Send your request through our contact page or the designated customer-support email.

Contact Vital Core Lab → 

Include:

• Your name

• Order number

• Product name

• Reason for the return

• Date the order was received

• Relevant photographs, if applicable

Step 2 — Wait for Authorization

Please do not send products back without receiving return instructions from Vital Core Lab.

If we approve your return, we will provide the appropriate return instructions and, when applicable, a return authorization reference.

Step 3 — Package the Product

If a return is authorized, package the product securely.

Use suitable protective packaging to help prevent damage during transportation.

Step 4 — Send the Return

Ship the package using the return instructions provided by our team.

We recommend using a trackable shipping method when returning an approved item.

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5. Refund Processing

Once an authorized return reaches Vital Core Lab, the returned item may be inspected to determine whether it meets the applicable return requirements.

🔎 Inspection

The inspection may consider:

• Product condition

• Packaging condition

• Seal condition

• Whether the product was opened

• Whether the product was used

• Whether the product was altered

• Whether the return matches the approved request

Approved Refund

If the return is approved, the refund will normally be issued to the original payment method where technically possible.

Processing Time

Recommended wording until your actual processor is confirmed:

Once a refund has been approved, processing times may vary depending on the payment method and financial institution. Vital Core Lab will initiate the applicable refund after the return has been reviewed and approved.

I recommend not promising “3–7 business days” yet unless you know that your payment provider supports that timeframe.

Shipping Costs

• Return shipping is paid by the customer if changing their order.

• Vital Core Lab covers return shipping for incorrect or damaged orders.

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